International Account Coordinator
North Andover, Massachusetts•Full-time
About the Job
Overview:
The International Account Coordinator serves as the primary point of contact for international distributors and export accounts, managing customer orders from placement through final shipment and delivery. This role works cross-functionally with internal teams and external logistics partners to ensure accurate order processing, regulatory compliance, and exceptional customer support for global customers.
Key Responsibilities
- Manage international customer orders from order entry through shipment and delivery confirmation
- Serve as the primary contact for international distributors, responding to inquiries related to order status, product availability, pricing, shipping schedules, and documentation
- Coordinate with freight forwarders, carriers, and logistics partners to arrange international shipments via ocean, air, or ground transportation
- Prepare and review export documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and other customs-related documents
- Ensure shipments comply with applicable export regulations, customer requirements, and country-specific import/export laws
- Monitor open orders and proactively communicate shipment updates, delays, and resolution plans to customers and internal stakeholders
- Review and process new international account documentation to ensure all required forms and approvals are completed accurately and in a timely manner
- Partner closely with Sales, Purchasing, Quality Control, and Warehouse teams to ensure customer requirements and compliance standards are met
- Assist international partners and distributors in resolving customer or consumer-related concerns
- Maintain accurate customer records, shipping information, and order activity within internal systems
Qualifications:
- 1–3 years of experience in customer service, account coordination, logistics, export operations, or international business
- Experience working in a manufacturing, distribution, freight forwarding, or supply chain environment preferred
- Working knowledge of export procedures, international shipping documentation, and Incoterms preferred
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Excellent written and verbal communication skills with the ability to work effectively across cultures and time zones
- Proficiency in Microsoft Office, particularly Excel; experience with NetSuite or similar ERP systems a plus
- Strong problem-solving skills and a proactive customer service mindset
- High school diploma or equivalent required
- Must be able to come on-site to the North Andover office Tuesday through Thursday
This role is hybrid. The base range is $55,0000 to $65,000 annually. Offered base compensation within this range will be determined based on a candidate’s qualifications, experience, geographic location and other factors relevant to the scope and responsibilities of this role.
Schylling offers a competitive benefits package that includes medical and dental coverage with an 80% company contribution, vision insurance, company-paid life and disability insurance, PTO and 10 paid holidays, product discount, and a 401k with company match.
Schylling offers a competitive benefits package that includes medical and dental coverage with an 80% company contribution, vision insurance, company-paid life and disability insurance, PTO and 10 paid holidays, product discount, and a 401k with company match.
About Schylling
At Schylling, we are on a mission to create timeless moments of joy, laughter, and imagination for kids of all ages. Since 1975, our toys have been designed to spark creativity and deliver smiles, both delightful playthings from years past and innovative new items with a nostalgic appeal. We offer iconic brands such as NeeDoh®, LAVA® Lamp, Big Wheel®, Schylling hand puppets, Sea-Monkeys® and a variety of other toys that satisfy curiosity, encourage discovery, and help people find their best mellow and chill.