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Job Overview:
We are seeking a detail-oriented and proactive Retail Compliance & Chargeback Analyst to manage and reduce customer chargebacks from major retail partners (e.g., Walmart, Walgreens, Target, Amazon). This role is responsible for reviewing and disputing deductions, interpreting retailer vendor compliance requirements, and partnering cross-functionally to improve operational execution and minimize future chargebacks.

Key Responsibilities:

Examine the entire chargeback lifecycle to determine the validity of claims and develop strategies to recover lost revenue while minimizing future risk.
Investigate chargebacks and dispute if deemed not valid, conducting high-quality research into transaction details, customer communications, purchase history, and retailer compliance requirements.
Prepare evidence: Compile documentation—such as invoice copies, proof of delivery, shipment details, routing compliance, and labeling/packaging support—to challenge unjustified claims.
Data analysis & reporting: Analyze data sets to pinpoint root causes of disputes—such as shipping delays, routing non-compliance, or operational gaps—and generate periodic reports on chargeback metrics, recovery rates, trends, and financial impact for management.
Stakeholder communication: Act as liaison between customers, vendors, payment processors, and internal teams to resolve disputes and communicate case outcomes effectively.
Work closely with Order Coordinators (account owners) in researching details, gathering documentation, and ensuring alignment on customer-specific requirements.
Review customer vendor guides, ensuring we can meet all new account requirements; proactively call out anything “out of the box” that may pose a compliance or operational risk.
Translate vendor requirements into internal processes, partnering with warehouse, customer service, and logistics teams to ensure routing, labeling, and shipping compliance.
System reconciliation: Use payment processing portals and internal systems to update chargeback logs, track activity, and ensure accurate and timely reconciliation with Finance/Accounts Receivable.
Support Order Coordinators, Customer Service, and Finance as needed, particularly in resolving discrepancies, identifying trends, and improving processes.
Identify and escalate recurring issues, working cross-functionally to implement corrective actions and reduce future chargebacks.
Monitor retailer compliance performance, including key metrics such as OTIF, routing compliance, ASN accuracy, and labeling adherence.
Develop and maintain reporting dashboards to track deductions, recovery rates, and aging.
Assist in onboarding new customers/accounts by reviewing compliance requirements upfront and helping establish internal processes.
Partner with warehouse and logistics teams to improve execution and reduce compliance violations.
Support audits and documentation requests related to retailer deductions and compliance reviews.
Help build and maintain SOPs and internal guidelines to standardize compliance practices across the organization.
Other duties as assigned.

Qualifications:

2–5 years of experience in chargebacks, deductions, accounts receivable, or retail vendor compliance.
Experience working with major retailers (e.g., Walmart, Target, Walgreens, Amazon) strongly preferred.
Strong analytical and problem-solving skills.
Experience with ERP systems (NetSuite preferred) and retailer portals.
Familiarity with EDI, routing guides, and compliance requirements (SPS Commerce a plus).
Advanced Excel skills.
Strong communication skills with the ability to work cross-functionally.
H.S. Diploma or equivalent required.
Must be able to come on site to the North Andover office Tuesday through Thursday.

This role is hybrid. The base range is $65,0000 to $75,000 annually. Offered base compensation within this range will be determined based on a candidate’s qualifications, experience, geographic location and other factors relevant to the scope and responsibilities of this role.

Schylling offers a competitive benefits package that includes medical and dental coverage with an 80% company contribution, vision insurance, company-paid life and disability insurance, PTO and 10 paid holidays, product discount, and a 401k with company match.

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