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Overview:

The International Account Coordinator serves as the primary point of contact for international distributors and export accounts, managing customer orders from placement through final shipment and delivery. This role works cross-functionally with internal teams and external logistics partners to ensure accurate order processing, regulatory compliance, and exceptional customer support for global customers.

Key Responsibilities

Manage international customer orders from order entry through shipment and delivery confirmation
Serve as the primary contact for international distributors, responding to inquiries related to order status, product availability, pricing, shipping schedules, and documentation
Coordinate with freight forwarders, carriers, and logistics partners to arrange international shipments via ocean, air, or ground transportation
Prepare and review export documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and other customs-related documents
Ensure shipments comply with applicable export regulations, customer requirements, and country-specific import/export laws
Monitor open orders and proactively communicate shipment updates, delays, and resolution plans to customers and internal stakeholders
Review and process new international account documentation to ensure all required forms and approvals are completed accurately and in a timely manner
Partner closely with Sales, Purchasing, Quality Control, and Warehouse teams to ensure customer requirements and compliance standards are met
Assist international partners and distributors in resolving customer or consumer-related concerns
Maintain accurate customer records, shipping information, and order activity within internal systems

Qualifications:

1–3 years of experience in customer service, account coordination, logistics, export operations, or international business
Experience working in a manufacturing, distribution, freight forwarding, or supply chain environment preferred
Working knowledge of export procedures, international shipping documentation, and Incoterms preferred
Strong organizational skills with exceptional attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Excellent written and verbal communication skills with the ability to work effectively across cultures and time zones
Proficiency in Microsoft Office, particularly Excel; experience with NetSuite or similar ERP systems a plus
Strong problem-solving skills and a proactive customer service mindset
High school diploma or equivalent required
Must be able to come on-site to the North Andover office Tuesday through Thursday

This role is hybrid. The base range is $55,0000 to $65,000 annually. Offered base compensation within this range will be determined based on a candidate’s qualifications, experience, geographic location and other factors relevant to the scope and responsibilities of this role.

Schylling offers a competitive benefits package that includes medical and dental coverage with an 80% company contribution, vision insurance, company-paid life and disability insurance, PTO and 10 paid holidays, product discount, and a 401k with company match.

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